Always
Someone Awake
Two-carer rotation means no gaps in cover, day or night.
24-Hour Care at Home
Two carers rotate so that someone is always awake and present — the safest possible home care for people with complex or unpredictable needs.
At a Glance
Why Families Choose 24-Hour Care
Maximum safety and presence without moving into a care home.
At Home
Where They Belong
Full safety without the upheaval of a residential placement.
Rapid
Response to Changes
Any deterioration or incident is responded to immediately.
Is This Right For You?
24-hour care works well when...
This is our most intensive home care option — here is when it is the right choice.
A Good Fit If
- Your loved one is at risk of falls, confusion, or wandering during the night.
- Complex health or behavioural needs make it unsafe to be left alone at any point.
- You want the highest level of safety support without moving to a care home.
- Needs are unpredictable and can change quickly at any hour.
You May Need Something Different If
- Needs are well-managed with regular visits — visiting care may be more appropriate.
- Your loved one only needs overnight presence, not full waking cover — live-in care may fit better.
Getting Started
How 24-Hour Care Gets Started
Safety and trust from day one.
Days 1–3
Thorough Risk Assessment
We assess all aspects of your loved one's needs, environment, and night-time risks before any care begins.
Days 1–7
Team Handover Protocols
We introduce both carers in the rotation and ensure seamless handovers so nothing is missed between shifts.
Day 30
Safety Review
A formal review with the family to assess how the arrangement is working and make any adjustments needed.
FAQ
Questions Families Ask Us
The honest answers to the questions families ask most about 24-hour care.
How is 24-hour care different from live-in care?
Live-in care involves one carer who lives in the home and has rest periods. 24-hour care uses a rotating team so someone is always awake and actively present — no rest periods overnight.
How do the carers hand over between shifts?
We use a structured handover process with written notes and a verbal briefing. Nothing is assumed — every detail is passed on.
Is 24-hour care always more expensive than live-in care?
Yes, because it involves two carers rather than one. We will walk through the costs transparently so you can make the right choice for your budget and your loved one's safety.
Can 24-hour care be put in place quickly in a crisis?
We will always do our best. Contact us directly and we will tell you honestly what we can arrange and how quickly.
What if needs change and less intensive care becomes appropriate later?
We will tell you. Our goal is to provide the right level of care — not to upsell. If your loved one's needs reduce, we will discuss stepping down to a less intensive package.
Get in Touch
Talk to Us About 24-Hour Care
No pressure, no jargon. Just a friendly conversation about what your family needs.
Office Hours
- Monday - Friday 9:00 AM - 6:00 PM
- Saturday 10:00 AM - 4:00 PM
- Sunday Closed
Emergency support available 24/7 for existing clients