A Promise Built on Experience and Compassion

Personal Promise Home Care delivers relationship-led support that enables you to live safely, independently, and with dignity in the place you know and love most — your own home.

Talk through your options Our Values

15+

Years' Experience

CQC

Registered Manager

1hr+

Unhurried Visits

PROMISE

Value-Led Care

OUR STORY

Built on a belief — that everyone deserves care that truly feels like family.

Personal Promise Home Care was founded by Sharlean Campbell, a Registered Manager and Nominated Individual with 15 years of hands-on experience in the care sector — and one consistent belief: that every person deserves the same thoughtful, unhurried attention she would want for her own family. Sharlean founded Personal Promise to build something genuinely different. Not a service that ticks boxes, but one that makes a real difference to how people live. Helping someone get to the theatre they love, enjoy a shopping trip, or plan a holiday they never thought they would take again. The small things too — a familiar routine, a walk in the fresh air, a conversation over a cup of tea. These are not extras. They are everything. For families, Personal Promise brings something equally valuable — the freedom to be fully present with the people they love. To share quality time, make memories, and simply enjoy each other's company, while we take care of the day-to-day. Because at the heart of everything we do is the belief that genuine relationships change lives. The bond between a care professional and the person they support. The trust between a family and the team they rely on. These relationships are not a by-product of good care — they are the point of it. If the care we provide is not good enough for our own family, it is not good enough for those we support. That is our promise — and it always will be.

OUR MISSION

Delivering care that enables independence

Our mission is to deliver compassionate, relationship-led home care that enables people to live safely, independently, and with dignity. We are committed to providing thoughtful, unhurried, and holistic support that recognises the whole person, not just their care needs. Through meaningful relationships and continuity of care, we create a service where every individual feels known, valued, and respected. Our approach goes beyond completing tasks; we support people to stay connected to their communities and continue living the life they value. We work closely with families and professionals to ensure reliable, coordinated, and compassionate care that provides peace of mind for everyone involved.

LEADERSHIP

Expert oversight with a personal touch

Personal Promise Home Care is led by Sharlean Campbell, an experienced leader in health and social care. Her track record of helping lead services to CQC "Outstanding" excellence ensures that our governance and quality assurance meet the highest regulatory standards.

Sharlean Campbell, founder of Personal Promise Home Care.

A WORD FROM OUR FOUNDER

From our founder

"It is a promise — to support every person with kindness, dignity, and the genuine compassion they deserve."

After more than 15 years working in care, I have seen what truly exceptional support looks like — and where it too often falls short. That experience led me to create Personal Promise Home Care, built on the belief that everyone deserves care that genuinely feels like family. Throughout my career, one thing has always stood out — it is the small, human moments that matter most. Taking the time to really listen. Seeing a familiar, trusted face at the door. A care professional who remembers how you like your tea, notices when something is not quite right, and genuinely cares about your wellbeing. I wanted to create a service that never loses sight of those moments — one rooted in compassion, dignity, continuity, and the time to build meaningful relationships. At the heart of Personal Promise Home Care is a simple standard: would this be good enough for our own loved ones? I am incredibly proud of the team we have built and the care we provide each day. But above all, it is the trust our families place in us that matters most — a responsibility I hold deeply, every single day. For me, care has never simply been a profession. It is a promise — to support every person with kindness, dignity, and the genuine compassion they deserve.

— Sharlean Campbell

Founder & Registered Manager, Personal Promise Home Care

EQUALITY & DIVERSITY

An inclusive service for everyone

We are an inclusive organisation where individual differences are respected and celebrated. We uphold the human and citizenship rights of everyone who works for us, with us, and those who use our service. Our workplace promotes an equitable culture with compassionate leadership, and we encourage every member of our team to feel a genuine sense of belonging — so that people feel valued, resilient, and committed to providing continuity of care for those we support. We follow best-practice guidance from organisations including Skills for Care and the LGBT Foundation to ensure that our knowledge, skills, and values truly reflect the diverse communities we are proud to serve.

Ready to take the next step? We would love to hear from you.

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