Sharlean Campbell
Founder & Registered Manager
Sharlean founded Personal Promise after more than 15 years in care, guided by her belief in thoughtful, relationship-led support.
OUR STORY
Built on a belief — that everyone deserves care that truly feels like family.
Personal Promise Home Care was founded by Sharlean Campbell, a Registered Manager and Nominated Individual with 15 years of hands-on experience in the care sector — and one consistent belief: that every person deserves the same thoughtful, unhurried attention she would want for her own family. Sharlean founded Personal Promise to build something genuinely different. Not a service that ticks boxes, but one that makes a real difference to how people live. Helping someone get to the theatre they love, enjoy a shopping trip, or plan a holiday they never thought they would take again. The small things too — a familiar routine, a walk in the fresh air, a conversation over a cup of tea. These are not extras. They are everything. For families, Personal Promise brings something equally valuable — the freedom to be fully present with the people they love. To share quality time, make memories, and simply enjoy each other's company, while we take care of the day-to-day. Because at the heart of everything we do is the belief that genuine relationships change lives. The bond between a care professional and the person they support. The trust between a family and the team they rely on. These relationships are not a by-product of good care — they are the point of it. If the care we provide is not good enough for our own family, it is not good enough for those we support. That is our promise — and it always will be.
OUR MISSION
Delivering care that enables independence
Our mission is to deliver compassionate, relationship-led home care that enables people to live safely, independently, and with dignity. We are committed to providing thoughtful, unhurried, and holistic support that recognises the whole person, not just their care needs. Through meaningful relationships and continuity of care, we create a service where every individual feels known, valued, and respected. Our approach goes beyond completing tasks; we support people to stay connected to their communities and continue living the life they value. We work closely with families and professionals to ensure reliable, coordinated, and compassionate care that provides peace of mind for everyone involved.
