A Promise Built on Experience and Compassion

Personal Promise Home Care delivers relationship-led support that enables you to live safely, independently, and with dignity in the place you know and love most—your own home.

Contact Our Team Our Values

15+

Years' Experience

CQC

Registered Manager

1hr+

Unhurried Visits

PROMISE

Value-Led Care

OUR STORY

Why Personal Promise Home Care Was Founded

Personal Promise Home Care was founded by Sharlean Campbell, who serves as both the Nominated Individual and Registered Manager. With over 15 years of hands-on experience in the care sector, Sharlean’s journey has been shaped by a deep commitment to compassionate, values-led professionalism. After helping lead services that achieved CQC "Outstanding" ratings, she wanted to create a care service that reflects the values that matter most—compassion, dignity, continuity of care, and the time to build meaningful relationships. Personal Promise was founded on one simple belief—"If the care we provide is not good enough for our own family, it is not good enough for those we support." For us, care is not just a profession; it is a promise to support people with kindness, respect, and genuine compassion.

OUR MISSION

Delivering Care That Enables Independence

Our mission is to deliver compassionate, relationship-led home care that enables people to live safely, independently, and with dignity. We are committed to providing thoughtful, unhurried, and holistic support that recognises the whole person, not just their care needs. Through meaningful relationships and continuity of care, we create a service where every individual feels known, valued, and respected. Our approach goes beyond completing tasks; we support people to stay connected to their communities and continue living the life they value. We work closely with families and professionals to ensure reliable, coordinated, and compassionate care that provides peace of mind for everyone involved.

Our Values

Our Core Values

These principles guide every interaction, every care plan, and every decision we make. They are the foundation of our service.

P – Personal

We provide care that is tailored to the individual. We take time to understand each person’s needs, preferences, and life story so that support feels personal and respectful.

R – Respect

We treat every person with dignity, compassion, and kindness, recognising their individuality, identity, and right to make choices about their own lives.

O – Our Promise

Our promise is to deliver care with the same compassion, patience, and attention that we would want for our own families.

M – Meaningful Care

We believe meaningful care takes time. Our support focuses on building genuine connections and enriching the lives of those we support.

I – Integrity

We act with honesty, professionalism, and accountability in everything we do, ensuring the trust placed in us is always respected.

S – Supporting Life Beyond Care

Care should help people continue living the life they value. We support individuals to stay connected with their communities, interests, and relationships.

E – Excellence

We continuously strive to improve the quality of our service so that every person receives the highest standard of care.

LEADERSHIP

Expert Oversight with a Personal Touch

Personal Promise Home Care is led by Sharlean Campbell, an experienced leader in health and social care. Her track record of leading services to CQC "Outstanding" excellence ensures that our governance and quality assurance meet the highest regulatory standards. We focus predominantly on providing privately funded care and support for individuals using direct payments across the North London Borough.

Sharlean Campbell

Founder & Registered Manager

I founded Personal Promise Care after spending more than fifteen years working in the care sector, a journey that has shaped both my experience and my values. Throughout my career, I have seen how important compassionate, relationship-led care is in supporting people to live safely and confidently in their own homes. I have also learned that great care is built on trust, honesty and integrity, both with the people we support and with their families. After helping lead services that achieved a CQC Outstanding rating, I wanted to create a care service that reflects the values that matter most to me — compassion, dignity, continuity of care, and the time to build meaningful relationships.

EQUALITY & DIVERSITY

An Inclusive Service for Everyone

We are an inclusive organisation where individual differences are respected. We uphold the human and citizenship rights of everyone who works for us, with us, and those who use our service. Our workplace promotes an equitable culture with compassionate leadership, and we encourage our team to feel a genuine sense of belonging — so that people feel valued, resilient, and committed to continuity for those we support. We follow best-practice guidance from organisations including Skills for Care and the LGBT Foundation to ensure our knowledge, skills, and values reflect the diverse communities we serve.

Start Your Journey to Independent Living

Contact us today for a compassionate conversation about how our relationship-led care can support you or your loved one in North London.

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