More than care — A promise to deliver care that feels like family.
Families have shared what care has meant to them. Others have written about working with Sharlean and learning with the team. These are brief highlights from public Google reviews; you can read each review in full on Google Maps.
Read the full reviews on GoogleReviews checked on 23 September 2026.
These reviewers describe support for a parent and what it meant to their families.
“communication has been excellent throughout”
Joanna describes companionship and support for her mother after a fall had affected her confidence. She says communication with the agency has been excellent, and her mother looks forward to time and outings with her care professional. Joanna also praises Sharlean for her care toward both her mother and the wider family.
“real dignity and respect”
Jon lives far from his mother, so regular updates from the care team give him peace of mind. He describes kind, patient carers who have built a relationship with her and helped her confidence and wellbeing. He also says the owner listens, offers reassurance and keeps things running smoothly, while the team treats his mother with dignity.
“The most attentive care”
Josie writes about Sharlean’s extensive care for her mother, who has dementia. She describes patience and help that goes beyond day-to-day care, including advice and support. She also mentions conversation and visits to local cafés, shops and parks, and warmly recommends Sharlean.
These are reviews from someone who has worked with Sharlean and someone who attended training. They describe their own experiences rather than a care arrangement.
“professionalism, reliability”
Roxana says she has known Sharlean personally and professionally for more than eight years and has worked with her at different companies. Her review describes Sharlean as caring and dedicated, and highlights her reliability and ability to resolve problems. Roxana recommends her as a professional.
“confident and ready for the job”
Margaret describes training with Personal Promise Home Care. She says Sharlean was clear, patient and friendly, took time to check that everyone understood, and welcomed questions. Margaret says she finished the training feeling prepared for the job.
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