OUR PEOPLE
Meet the team behind the promise
Meet Sharlean Campbell, Founder & Registered Manager, and Tyler-Marie, Client Experience Manager.
A WORD FROM OUR FOUNDER
From our founder
"It is a promise — to support every person with kindness, dignity, and the genuine compassion they deserve."
After more than 15 years working in care, I have seen what truly exceptional support looks like — and where it too often falls short. That experience led me to create Personal Promise Home Care, built on the belief that everyone deserves care that genuinely feels like family.
Throughout my career, one thing has always stood out — it is the small, human moments that matter most. Taking the time to really listen. Seeing a familiar, trusted face at the door. A care professional who remembers how you like your tea, notices when something is not quite right, and genuinely cares about your wellbeing.
I wanted to create a service that never loses sight of those moments — one rooted in compassion, dignity, continuity, and the time to build meaningful relationships.
At the heart of Personal Promise Home Care is a simple standard: would this be good enough for our own loved ones?
I am incredibly proud of the team we have built and the care we provide each day. But above all, it is the trust our families place in us that matters most — a responsibility I hold deeply, every single day.
For me, care has never simply been a profession. It is a promise — to support every person with kindness, dignity, and the genuine compassion they deserve.
— Sharlean Campbell
Founder & Registered Manager, Personal Promise Home Care
CLIENT EXPERIENCE
Tyler-Marie
Client Experience Manager
"Exceptional care is about far more than tasks — it is about listening, building trust and helping every person feel valued in their own home."
For almost ten years, care has been at the centre of my working life. I began as a Care Assistant and have since worked in a range of roles across the care sector. Through all of it, one thing has stayed the same — a genuine passion for supporting people and making a positive difference to their lives.
Working directly with clients taught me that exceptional care is about far more than day-to-day tasks. It is about taking the time to listen, building trust and forming real relationships, so that every person feels valued, respected and comfortable in their own home.
As Client Experience Manager, I make sure our clients and their families feel welcomed, listened to and supported — from their very first conversation with us and throughout their care. I get to know what matters most to each family, listen to their feedback, and work closely with our care team so the support we provide stays personal, responsive and of the highest standard.
I also stay hands-on. Spending time with the people we support helps me understand their needs and experiences first-hand, and keeps them at the heart of everything we do.
I am incredibly proud to keep doing what I have always loved — caring for people, supporting families and making a genuine difference to the lives of those we have the privilege to support.
Get in touch with the team